Refund Policy

We offer a permanently free Starter plan with 15 AI credits per month, allowing you to evaluate PawAI Lab before committing to a paid subscription. We encourage you to use the free plan to determine whether the service meets your needs before upgrading.

You may cancel your subscription at any time through your account dashboard. Upon cancellation:

• Your subscription will remain active until the end of the current billing period.
• You will not be charged for the next billing cycle.
• No partial or pro-rated refunds will be issued for the unused portion of the current billing period.
• After the billing period ends, your account will be downgraded to the Starter (Free) plan.

The following are explicitly non-refundable under all circumstances:

• Consumed AI Credits: Any AI credits that have been used — whether for text consultations or image photo scans — are non-refundable.
• Unused Credits at Cancellation: Credits remaining in your account at the time of cancellation or plan downgrade are forfeited and non-refundable.
• Plan Downgrades: No refunds are issued when downgrading from a higher-tier plan to a lower-tier plan. The downgrade takes effect at the start of the next billing cycle.
• Subscription Fees After Auto-Renewal: If you fail to cancel before your subscription auto-renews, the renewed charge is non-refundable. We recommend canceling at least 24 hours before your renewal date.

While our general policy is no refunds, we may, at our sole discretion, consider exceptions in the following circumstances:

If you initiate a chargeback or payment dispute with your bank or credit card provider without first contacting us to resolve the issue:

• Your account will be immediately suspended pending investigation.
• If the chargeback is upheld by your financial institution without a valid reason, your account may be permanently terminated.
• We strongly encourage you to contact us at support@pawailab.com before initiating a chargeback, as we are committed to resolving billing issues fairly and promptly.

For eligible refund requests (unauthorized charges, duplicate charges, or outage credits), please follow this process:

1. Email support@pawailab.com with the subject line: "Refund Request — [Your Account Email]"
2. Include in your email: your account email address, the date of the charge, the amount charged, and a brief description of the reason for your refund request.
3. Our support team will review your request and respond within 3–5 business days.
4. If approved, refunds will be processed to your original payment method via Stripe within 5–10 business days, depending on your bank or card issuer.

All approved refunds will be issued to the original payment method used at the time of purchase (credit card via Stripe). We do not issue refunds via cash, check, or alternative payment methods. Refund processing times may vary depending on your financial institution, but typically appear within 5–10 business days of approval.

If you have questions about this Refund Policy or need assistance with a billing issue, please contact our support team: